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Inkive Support

Thank you for using Inkive. This page provides frequently asked questions and contact information.

• Support email: help@inkive.cn
• Privacy Notice

Frequently Asked Questions

Recognition results are empty or incomplete after capture

• Make sure there is enough light, keep the book page flat, and avoid shadows or glare.
• Frame the area with marked text clearly and avoid shooting from too far away.
• You can switch the OCR engine in settings, such as Vision or PPOCR, to try a different result.

Camera permission was denied

• Open iOS Settings -> Privacy & Security -> Camera, then allow Inkive.
• If you want to save original photos to Photos, also check Photos permission.

Photos permission was denied

• Open iOS Settings -> Privacy & Security -> Photos -> Inkive, then choose the appropriate access level.
• Importing book pages from Photos requires read access. Saving original photos to Photos requires write access.

Recognized text contains errors

• Open the clipping list, enter edit mode, and correct the text directly.
• OCR may occasionally misread individual characters. Most clippings do not require manual correction.

How to export clippings

• Open a book's Review result page and tap the export button.
• In share settings, you can choose whether to show the book title, page number, date, clipping text, notes, and Inkive mark.

How to assign clippings to a book

• In the clipping list or on the Home page, select unassigned content and tap "Add to Book".
• You can enter the book title and author manually, or add the book by scanning an ISBN barcode.

Where are original photos saved?

• If "Save original photo to Photos" is turned on, which is the default, captured book page photos are also saved to the system Photos library.
• You can turn this option off in the app settings.

Troubleshooting

1. Try restarting the app or your device, then repeat the action.
2. Make sure your iOS version is 16 or later.
3. If the app is slow to respond, close it from the app switcher and reopen it.

System Requirements

• iPhone
• iOS 16 or later
• Latest version of Inkive recommended

Data and Privacy

• We do not sell your data or use it for advertising.
• OCR and analysis processing are completed locally on your device and do not require a network connection.
• Your book page images and clipping data are stored only on your device.
• See the full privacy notice on the Privacy Notice page.

Contact Us

If the information above does not solve your issue, please email jiyee.sheng@gmail.com and include as much of the following information as possible:

• A brief description of the issue
• Steps to reproduce it
• Device model and iOS version
• Screenshot or screen recording, if available

We usually reply within 2-3 business days.